Quality: It is a must! " Things must be done and done well"
Performance: Contantly improve and consolidate our capabilities by upgrading our equipment and developed unipue different led items in according to needs.
Innovation: We strive to find niche markets to differentiate from our competitions to provide to our customers with a competitive edge.
Customer Service: Flexibility is one of our key elements to customer satisfaction. Sunro focus on being a dynamic back up for its customers. we feel concern because your problem is also our problems!
- Commitment -
1- Professional Experience
6 years experience gives us the expertise to meet your requirements with technological achievement and a total commitment to quality.
2- On-time Delivery
Because your orders are time-sensitive, we care as much about delivery as we do about quality. We use strict production and shipment control systems to ensure that your products are manufactured to the best possible standard and shipped out on or ahead of schedule.
3- Prompt Servic
Our commitment to total customer's satisfaction is reflected in our work
1) Business hours: 9am to 9pm, Monday to Friday.
2) All faxes and e-mails received before 5:30pm receive a same-day reply.
3) Our English-speaking staff is available until 9pm to serve customers in different time zones and handle urgent issues.
4) We confirm orders and shipment schedule the next working day.
5) Shipment advice is transmitted to you the day your order is shipped.
4- State-of-the-art Equipment
We only use the most modern equipment incorporating the latest technological innovations to guarantee accurate, high quality products.
5- Full After-Sales Service
Our 100% after-sales service is the best. If the product does not meet your strict requirements, we can provide immediate remakes at no extra cost to you.
Intranet leased lines
Our corporate intranet ensures seamless communication among our offices in Hong Kong, and China offices. In addition to the normal communication facilities of phone, fax, and e-mail, all our offices and factories are connected by dedicated leased lines to our in-house internet server. All e-mails are delivered simultaneously to the correct addresses at their workstations.
To save some time and cost, customers may contact us using the internet phone system.
To increase efficiency and enhance customer service, we have installed an FTP server to facilitate customer transmission of artworks and drawings.
Weight calculation System - It not only tells you the weight of goods, but also gives you the special freight charge we get from couriers, such as Fedex, DHL, TNT... etc for comparison.
More software - Other software are under development and will be ready for you very soon: Mass e-mailing software / Customer Management / Sales Management software...